Business Support Administrator

Key Purpose of the Job:

To conduct and ensure all administration tasks related to key clients are completed within the set timeframes with a high level of accuracy.

Key Job Responsibilities:

• Being first point of contact for customer- liaising directly via e-mail and telephone.
• Development of relationships with key customer and supplier contacts
• Responsibility for monthly invoicing for the customer and assisting credit control on account queries
• Working with National Account Managers to address, identify and resolve issues affecting customer service and account profitability
• Updating database and keeping information up to date. Creating and closing down sites. Logging and closing/charging of calls
• Liaising with various department within business to create reports on timescales, deadlines and cost for the customer.
• Chasing of Installation and Service departments in order to make sure jobs are complete within timeframes and Customer SLAs.
• Liaising with Customer Service department to aid in resolving any Customer complaints.
• Assisting Installation team by preparing Installation packs for key customer
• Working from various databases- Protean, Web based programs, MS Office.
• Working with the account manager to ensure all service agreements are met
• Update Sentinel with Key Holder information
• Provide annual leave cover for wider strategic accounts team when required

Essential requirements for the job:

• High level of numeracy, accuracy and attention to detail
• Ability to work accurately under pressure to meet deadlines.
• Proactive approach to meeting the demands of key customers
• Excellent working knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent administrative skills
• Ability to work on an individual basis as well as part of a team
• Ability to communicate effectively to both technical and non- technical clients.
• Excellent use of written and spoken English language
• Customer facing skills in regular administration and Invoicing reviews

Benefits Include:

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.