Mobile Response

Waking Watch, Key Holding & Alarm Response

KST Group company, GRiD Mobile Response offers a Waking Watch, Key Holding & Alarm Response service to some of the UK’s leading FTSE 250 organisations.  The team is highly qualified with skilled officers who have a duty of care to be vigilant, pro-active and to spot any changes which may compromise the safety of our clients’ sites.

How does it work?
Waking Watch Fire Safety 

Our Waking Watch Team will focus on Fire Safety and includes Fire WardensWatchmen, and Marshals. The team is highly qualified and skilled officers who have a duty of care to be vigilant, pro-active and to spot any changes which may compromise the safety of your respective sites.

We pride ourselves on our hands-on approach and dedication to providing the highest quality service bespoke to our clients’ needs.

Certified Officers

All fire watchmen are qualified and accredited to provide an effective response to any fire related issues on site.

Fire Risk Assessment

We can provide clients with a bespoke fire risk assessment to tackle any fire safety issues on site.

Real Time Information

Clients get access to real time reports and RAs to ensure safety of staff and site 24/7

Bespoke and Flexible

All our clients have the option of a tailored approach with waking watch – this can be developed continuously throughout the contract.


We offer the following to complement our service:

  • Site specific risk assessment
  • Digital client access to our Security Intelligence Platform, DYMENSiON, allowing the relaying of real-time information between the control room and guards
  • Communications with the local Fire Brigade
  • Ongoing training, plus accreditation training by an examining body
  • Tailored approach according to the needs of the client, 24/7
Keyholding & Alarm Response

No matter the business, having a trusted and responsive key holder for your premises is an important responsibility. GRiD Mobile Response provides a fast response to alarm activations nationwide; faster than the industry average! Thanks to our network of fully trained SIA response officers, you can trust our security team to lock and unlock your premises at any time, 24 hours a day, 365 days a year.

Lock It Up

We ensure the site is empty at closing time before following individual shut down procedures – including setting alarms and locking doors.

Time to Unlock

We can open up your site by disabling the alarm and welcoming your staff into work.

On Demand

We can provide key holding at a particular time or spontaneously. We are here to support you and your company’s needs.

Extra Support

We can provide extra services with lockdown patrols such as turning off PCs and switching off lights!

We offer fully supported key holding and alarm response for a variety of sectors including Education, Logistics and Distribution, Construction, Commercial, Public Sector and many more.

Our teams will be the first to respond when a CCTV or an alarm is activated. They check whether it’s a false alarm, call your emergency contacts where needed, decide whether to dispatch a mobile patrol officer to site and to call the emergency services.


What our Customers say

We wanted a smart-looking, contactless approach to access control here at Little Dot. We love the Openpath solution proposed by KST; it’s sleek, simple to use and has excellent reporting features. What’s more, KST’s inhouse commissioning team remotely configured the software to meet our requirements - including who goes where and when, through which doors, the reporting we need and integration to our fire alarm system. Thanks to this we have saved the cost of two days labour on install!

Greg Rochford
IT Manager - Little Dot Studios

KST has once again exceeded all expectations with their outstanding service. Safety is our number one priority for both our Post Masters and customers, therefore we are always on the lookout for new technologies and new ideas. Morphean platforms, along with the installation and maintenance provided by KST, has been the perfect decision for us due to our existing knowledge of their excellent services and competitive prices.

Mark Dinsdale
Security Programme Manager - Post Office Ltd

The mobilisation was smooth with little involvement required from ourselves. Communication, in particular, has been extremely strong with regular meetings. Monthly management information has been circulated and Clipper are using the real time management information that KST have provided with their DYMENSiON software. We also have working action plans on each site focusing on improvements and change management. All in all I would be happy to recommend KST to any company looking at contract award; our experience has been very positive and I am happy to endorse them.

John Welsh
Head of Bonded & Secure Operations - Clipper

The whole process of mobilisation and onboarding to KST was conducted in an exceptional manner, from start to finish. The preparation for the move between City Plumbing Supplies and KST was comprehensive. Collaboration was very good. The days of transfer were event free and smooth - with no major issues. The branches’ onboarding onto the KST system during the 12 weeks following the mobilisation was completed fully with excellent communication sessions conducted on a weekly basis. We are now looking forward to a long and effective partnership with KST.

Steve Kemp
Security, Audit & Loss Prevention Manager - City Plumbing Supplies

We’ve been delighted with the partnership between ISS and KST and the approach to transferring the access control contract. The teams have gelled quickly to understand our estate and we’ve seen significant service improvements.

Andy Southern
Head of Security - Santander Bank

Everything from the initial engagement with Quidvis to meeting the Fire Risk assessor on site, to receiving all the reports back in the SLA timeframe was second to none. The communication throughout the whole process has been so easy and the working relationship does not stop there. We now have one central system where we can view reports, add relevant building certificates and policies. Colleagues can access this incredibly user-friendly system and navigate with ease. I have been informed by several colleagues how easy the portal is to use. Even those less tech savvy have been more than impressed.

Carrie Owen
Fire Safety Officer - Shropshire Towns & Rural Housing