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Kings Secure TechnologiesOur PeopleEmployee TestimonialsShane Roberts

Shane Roberts

Briefly explain your role

Line Manager for 18 security officers across two electronic component distribution centres. Assisting client operation management team in investigations for loss prevention and health and safety matters.

What do you love about your job?

Being able to step back from my team and observe them fulfilling their duties to KST standards. Hands on, face to face training with my team is most rewarding for me as I can bring out the best of my staff. Networking and bringing loss prevention investigations to a successful conclusion is also something I love about my job.

What made you decide to start a career in the security sector?

As a nipper that decided to come away from Army basic training, previous experiences at home inspired me to come to the security industry.

How does KGS support you in your role?

My line manager is there 24/7 should I need him, supplying all the tools and advice I need to do what I need to do. The lovely HR team are never far behind either.

Has there been any significant barriers to progression in your career within the security profession?

Absolutely no barriers here!

I have been given numerous opportunities to further my skill set including working away on projects with my manager. Training on and off site and it continues to this day.

How has your previous work experience prepared you for your role in security?

My previous work experiences (not all of them good!) has taught me to appreciate a great company and to embrace every hour on the job. It has also taught me how important a great relationship with the client is.
Having the right attitude to work is key to a happy work, home life balance. My attitude reflects heavily on my team.

What’s your most memorable moment in your career so far?

In my store detective days, I achieved 340 arrests in under 2 years and was given recognition for this.
Closely matched by having my own dog pass her dog handler training course and coming to work with me around the northeast of England.

What opportunities do you feel the security profession offers?

The security profession has already given me the opportunity I need and that is a brilliant work / home life balance. I put the time and effort in at work and my home life benefits from this.

What do you do at work on a daily basis?

Converse with all of my team and the client.
Walk away happy that I’ve done what is needed.

What advice would you give for someone new starting in the industry?

Keep a level head! It’s not about filling a jacket or a bum on a seat. You make the job what you want it to be, the right manager will find you and bring the best out of you. Having goals to aim for, away from work will drive you!

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What our Customers say

We wanted a smart-looking, contactless approach to access control here at Little Dot. We love the Openpath solution proposed by KST; it’s sleek, simple to use and has excellent reporting features. What’s more, KST’s inhouse commissioning team remotely configured the software to meet our requirements - including who goes where and when, through which doors, the reporting we need and integration to our fire alarm system. Thanks to this we have saved the cost of two days labour on install!

Greg Rochford
IT Manager - Little Dot Studios

KST has once again exceeded all expectations with their outstanding service. Safety is our number one priority for both our Post Masters and customers, therefore we are always on the lookout for new technologies and new ideas. Morphean platforms, along with the installation and maintenance provided by KST, has been the perfect decision for us due to our existing knowledge of their excellent services and competitive prices.

Mark Dinsdale
Security Programme Manager - Post Office Ltd

The mobilisation was smooth with little involvement required from ourselves. Communication, in particular, has been extremely strong with regular meetings. Monthly management information has been circulated and Clipper are using the real time management information that KST have provided with their DYMENSiON software. We also have working action plans on each site focusing on improvements and change management. All in all I would be happy to recommend KST to any company looking at contract award; our experience has been very positive and I am happy to endorse them.

John Welsh
Head of Bonded & Secure Operations - Clipper

The whole process of mobilisation and onboarding to KST was conducted in an exceptional manner, from start to finish. The preparation for the move between City Plumbing Supplies and KST was comprehensive. Collaboration was very good. The days of transfer were event free and smooth - with no major issues. The branches’ onboarding onto the KST system during the 12 weeks following the mobilisation was completed fully with excellent communication sessions conducted on a weekly basis. We are now looking forward to a long and effective partnership with KST.

Steve Kemp
Security, Audit & Loss Prevention Manager - City Plumbing Supplies

We’ve been delighted with the partnership between ISS and KST and the approach to transferring the access control contract. The teams have gelled quickly to understand our estate and we’ve seen significant service improvements.

Andy Southern
Head of Security - Santander Bank

Everything from the initial engagement with Quidvis to meeting the Fire Risk assessor on site, to receiving all the reports back in the SLA timeframe was second to none. The communication throughout the whole process has been so easy and the working relationship does not stop there. We now have one central system where we can view reports, add relevant building certificates and policies. Colleagues can access this incredibly user-friendly system and navigate with ease. I have been informed by several colleagues how easy the portal is to use. Even those less tech savvy have been more than impressed.

Carrie Owen
Fire Safety Officer - Shropshire Towns & Rural Housing
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