Carrie Eastwood

Briefly explain your role

I manage the Security Personnel department operationally and commercially, employing hundreds of staff nationwide. My department provides manned guarding, keyholding and mobile response services across the UK and Ireland.

What do you love about your job?

Everything!!! If I had to pick something out it would be the variation – you never know what challenges will be thrown at you from one week to the next but I have a fantastic team around me to support.

How does KST empower you in your role?

KST support my decisions, give me the autonomy to run my department and provide a positive business environment where change is embraced.

What made you move into the security sector?

I worked for NatWest Fraud after leaving education, really enjoyed it and wanted to stay within the Loss Prevention sector.

Has there been any significant barriers to progression in your career within the security profession?

Quite the opposite; I have found that as a woman in Security, companies have actually welcomed a female perspective and the different ideas and views that we can bring to the table.

What’s your most memorable moment in your career so far?

It has to be the experiences that I would never normally have dreamt of.. the most memorable being an invite to The Tower of London for a private viewing of the Crown Jewels, and a dinner hosted by Joanna Lumley to celebrate the Gurkha Regiment guarding The Tower of London. Made even more special as one of my first jobs in Security was looking after a mobile branch in Reading working with a team of ex-Gurkha soldiers.

What opportunities does the security profession offer?

It offers huge opportunities for progression. The Security Industry is vast – way bigger than most people would imagine and there is a role for everyone – no matter what you like to do. What I love most is that people often come into the industry in one role and quickly develop and find themselves excelling in another role – requiring a completely different skill set!

What would you say to any women who have reservations about how male- dominated the industry is, in order to put their minds at ease?

I would tell them that the industry has changed so much in the 20 years that I have been in it and that women are not only valued but embraced. Speak to people in the industry – we love to talk about what we do and how under recognised the industry can be. We will talk through the good and the bad and tell you how important it is that you find a company that supports women and the value we can offer.

KST take pride in having a female Engineer. I believe there should be more women in this industry and my view is, go for it! It’s not like it used to be at all.

How do you balance work and home responsibilities?

I won’t lie, as a Mum to two teenage girls this can and has been difficult over the years! The key is to find an employer who understands you have more than one job and that the most important one starts when you arrive home. There are lots of companies in our industry that support work-life balance and know that by doing this you get the best out of staff. Whilst my role is anything but 9-5, there are lots of jobs in the industry that are and it’s about finding the right one for you.

Sign off your employee story with anything else you would like to add

I have had some amazing experiences in the Security Industry and the opportunities for career progression are second to none. No two days are the same and this variation builds an industry of people that embrace change, making it a fantastic working environment.

I have spent almost 20 years in the industry and have picked up so many different skills that have set me up in business for life.



What our Customers say

We wanted a smart-looking, contactless approach to access control here at Little Dot. We love the Openpath solution proposed by KST; it’s sleek, simple to use and has excellent reporting features. What’s more, KST’s inhouse commissioning team remotely configured the software to meet our requirements - including who goes where and when, through which doors, the reporting we need and integration to our fire alarm system. Thanks to this we have saved the cost of two days labour on install!

Greg Rochford
IT Manager - Little Dot Studios

KST has once again exceeded all expectations with their outstanding service. Safety is our number one priority for both our Post Masters and customers, therefore we are always on the lookout for new technologies and new ideas. Morphean platforms, along with the installation and maintenance provided by KST, has been the perfect decision for us due to our existing knowledge of their excellent services and competitive prices.

Mark Dinsdale
Security Programme Manager - Post Office Ltd

The mobilisation was smooth with little involvement required from ourselves. Communication, in particular, has been extremely strong with regular meetings. Monthly management information has been circulated and Clipper are using the real time management information that KST have provided with their DYMENSiON software. We also have working action plans on each site focusing on improvements and change management. All in all I would be happy to recommend KST to any company looking at contract award; our experience has been very positive and I am happy to endorse them.

John Welsh
Head of Bonded & Secure Operations - Clipper

The whole process of mobilisation and onboarding to KST was conducted in an exceptional manner, from start to finish. The preparation for the move between City Plumbing Supplies and KST was comprehensive. Collaboration was very good. The days of transfer were event free and smooth - with no major issues. The branches’ onboarding onto the KST system during the 12 weeks following the mobilisation was completed fully with excellent communication sessions conducted on a weekly basis. We are now looking forward to a long and effective partnership with KST.

Steve Kemp
Security, Audit & Loss Prevention Manager - City Plumbing Supplies

We’ve been delighted with the partnership between ISS and KST and the approach to transferring the access control contract. The teams have gelled quickly to understand our estate and we’ve seen significant service improvements.

Andy Southern
Head of Security - Santander Bank

Everything from the initial engagement with Quidvis to meeting the Fire Risk assessor on site, to receiving all the reports back in the SLA timeframe was second to none. The communication throughout the whole process has been so easy and the working relationship does not stop there. We now have one central system where we can view reports, add relevant building certificates and policies. Colleagues can access this incredibly user-friendly system and navigate with ease. I have been informed by several colleagues how easy the portal is to use. Even those less tech savvy have been more than impressed.

Carrie Owen
Fire Safety Officer - Shropshire Towns & Rural Housing