Scheduler

Key Purpose of the Job:

To organise and manage teams of service engineers’ daily diaries. To provide efficient planning of corrective, preventative and project works.

Key Job Responsibilities:

• Efficiently managing service engineer’s daily diaries
• Monitor and report engineer PDA utilization
• Monitor Awaiting parts, Parts in and Further action queues.
• Request parts as required and arrange re-attendance of further action calls
• Arranging new ETA with customer if joint meet fails
• Liaising with engineers to ensure deadlines are kept
• Chase part codes with REM or Supervisors
• Order plant hire where applicable
• Taking calls and booking maintenances and corrective calls, along with any other business enquiries
• Liaise with national accounts on projects
• Advise customers/ national accounts of ETA’s where required
• Meeting KPI’s, SLA’s and daily targets.
• Ensure all work is produced in a timely manner, well presented and error free
• Answer the telephone and taking messages where appropriate
• To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
• Ensure line manager and REM are made aware of developments, problems and other issues affecting the performance of service department
• Cover Scheduling administration duties as required
• Any other reasonable requests from Management

Essential requirements for the job:

• Excellent administration skills
• Excellent co-ordination skills and highly organised.
• Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
• Proven track record of good organisational skills (including time management, prioritising)
• Ability to work under pressure
• Excellent interpersonal skills and able to build and maintain relationships at all levels.
• Excellent communication skills – verbal and written.
• Be a good team player, willing to provide cover and support where necessary.

Benefits:

• Supportive and Collaborative Environment
• Company Health Care Plan
• Company Pension
• Life Insurance
• 25 days holiday plus Bank Holidays
• Development Opportunities
• Referral Scheme
• Employee Recognition Scheme
• Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
• Cycle to Work Scheme
• Wagestream – Get instant access to your wages through our financial wellbeing tool.

When Kings carry out recruitment, we do so as an Equal Opportunities Employer.