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KST REBRANDS TWO KEY SERVICES

November 4, 2024

01 November 2024 – We have rebranded two of our key services to align them to the Kings Secure Technologies Group strategy and long term approach to driving customer care and innovation.

Introducing K-SOC and PROTECT

Effective 01 November, Cougar Monitoring will be known as K-SOC (Kings Security Operations Centre), and Cougar Protect will be rebranded as PROTECT. This change reflects our dedication to staying ahead in the industry and offering unparalleled security solutions that are both cutting-edge and reliable.

Why the Rebranding?

The decision to rebrand was driven by our desire to better align our services within the KST group of companies, and with the evolving needs of our clients and the market. The names K-SOC and PROTECT are more than just new titles; they symbolise a renewed focus on innovation, security and customer satisfaction, alongside increased investment in the infrastructure to support growth.

  • K-SOC: This new name represents our state-of-the-art, Cat 1 EU-accredited Security Operations Centre, which leverages advanced technology and expertise to provide comprehensive monitoring services including; false alarm management, dedicated desks, along with lone worker, welfare & personnel management. With K-SOC, you can expect enhanced vigilance, quicker response times, and a more robust security framework
  • PROTECT: This service continues to offer the comprehensive protective measures you’ve come to rely on, but now under a name that signifies strength, reliability and proactive security solutions. From vacant property protection to temporary security solutions such as rapid deployment CCTV towers and emergency lock changes, PROTECT is designed to offer you peace of mind by safeguarding your assets against potential threats

What Does This Mean For Our Clients?

While our names are changing, our commitment remains steadfast. Our team of dedicated professionals will continue to provide the high-quality services and support our clients have come to expect from us. The rebranding will not affect the terms of existing contracts or the level of service received.

Looking Forward

We are genuinely excited about this new chapter in our company’s history and look forward to continuing to serve our clients under our new brands, K-SOC and PROTECT. We are here to answer any questions or concerns you may have about this transition. Please feel free to reach out to your account manager or contact our customer service team at 0333 222 9099.

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What our Customers say

We wanted a smart-looking, contactless approach to access control here at Little Dot. We love the Openpath solution proposed by KST; it’s sleek, simple to use and has excellent reporting features. What’s more, KST’s inhouse commissioning team remotely configured the software to meet our requirements - including who goes where and when, through which doors, the reporting we need and integration to our fire alarm system. Thanks to this we have saved the cost of two days labour on install!

Greg Rochford
IT Manager - Little Dot Studios

KST has once again exceeded all expectations with their outstanding service. Safety is our number one priority for both our Post Masters and customers, therefore we are always on the lookout for new technologies and new ideas. Morphean platforms, along with the installation and maintenance provided by KST, has been the perfect decision for us due to our existing knowledge of their excellent services and competitive prices.

Mark Dinsdale
Security Programme Manager - Post Office Ltd

The mobilisation was smooth with little involvement required from ourselves. Communication, in particular, has been extremely strong with regular meetings. Monthly management information has been circulated and Clipper are using the real time management information that KST have provided with their DYMENSiON software. We also have working action plans on each site focusing on improvements and change management. All in all I would be happy to recommend KST to any company looking at contract award; our experience has been very positive and I am happy to endorse them.

John Welsh
Head of Bonded & Secure Operations - Clipper

The whole process of mobilisation and onboarding to KST was conducted in an exceptional manner, from start to finish. The preparation for the move between City Plumbing Supplies and KST was comprehensive. Collaboration was very good. The days of transfer were event free and smooth - with no major issues. The branches’ onboarding onto the KST system during the 12 weeks following the mobilisation was completed fully with excellent communication sessions conducted on a weekly basis. We are now looking forward to a long and effective partnership with KST.

Steve Kemp
Security, Audit & Loss Prevention Manager - City Plumbing Supplies

We’ve been delighted with the partnership between ISS and KST and the approach to transferring the access control contract. The teams have gelled quickly to understand our estate and we’ve seen significant service improvements.

Andy Southern
Head of Security - Santander Bank

Everything from the initial engagement with Quidvis to meeting the Fire Risk assessor on site, to receiving all the reports back in the SLA timeframe was second to none. The communication throughout the whole process has been so easy and the working relationship does not stop there. We now have one central system where we can view reports, add relevant building certificates and policies. Colleagues can access this incredibly user-friendly system and navigate with ease. I have been informed by several colleagues how easy the portal is to use. Even those less tech savvy have been more than impressed.

Carrie Owen
Fire Safety Officer - Shropshire Towns & Rural Housing
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