Technical Support Engineer

Please note: Initial training will be Monday-Friday 8.30am – 5.00pm then once ready to go onto shifts, it will be rotating shift pattern – 4 on, 4 off – 2 days will be 07.00- 19.00 and 2 days will be 19.00 – 07.00.

Salary on training would be £24,000 with the view to move to £26,000 after completion of training. OTE can be expected to be approx. £30,500 per annum with overtime.

Key Purpose of the role of job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls being passed onto field-based engineers by use of remote diagnostic tools and advice.

If you have an interest and understanding of security systems such as CCTV, Access Control and Intruder alarms please apply as there may well be a training/progression route we can organise for you.

LOCATION:

Bradford

Please note: Initial training will be Monday-Friday 8.30am – 5.00pm then once ready to go onto shifts, it will be rotating shift pattern – 4 on, 4 off – 2 days will be 07.00- 19.00 and 2 days will be 19.00 – 07.00.

Salary on training would be £24,000 with the view to move to £26,000 after completion of training. OTE can be expected to be approx. £30,500 per annum with overtime.

Key Purpose of the role of job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls being passed onto field-based engineers by use of remote diagnostic tools and advice.

If you have an interest and understanding of security systems such as CCTV, Access Control and Intruder alarms please apply as there may well be a training/progression route we can organise for you.

Benefits:

  • 25 days holiday + 8 bank holidays
  • Career development opportunities
  • Continued support and training
  • Company Health Care Plan including mental health and wellbeing support
  • Employee Benefits Programme including shopping vouchers and discounts
  • Life Insurance
  • Company Pension
  • Referral Scheme
  • Immediate start available

Key Job Responsibilities:

  • To provide technical support to end users and engineers both internally and externally
  • To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
  • To ensure prompt and accurate information is scheduled.
  • To answer customer telephone calls ensuring internal customer service standards are met.
  • To provide a positive experience for customers ensuring prompt and accurate information is captured.
  • Any other reasonable requests from the line manager and SLT members.
  • To provide support to the Service Scheduling Team when required.
  • The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy
  • To actively support at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
  • Report security events or potential events or other security risks to the organisation
  • Highlight any issues identity to the relevant parties such as account managers, area managers and line managers.
  • Embrace new customers and technologies the company adopts

Requirements
Essential Requirements for the role:

  • Customer focused
  • Excellent telephone manner
  • PC Literate
  • Team player
  • Strong interpersonal and communication skills
  • Ability to prioritise workloads
  • Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
  • Ability to work within a continually changing environment

Desirable requirements for the job

  • Basic networking experience
  • Basic Fire Systems knowledge
  • Experience of UDL software
  • Experience working on Sentinel plus

Job Types: Full-time, Permanent