Deadline: 22 Aug 2022

Customer and Technical System Support

Key Purpose of the Job

Reporting to the Quidvis Head of Operations this position provides administrative and technical support to clients and internal users of the Quidvis RMS portal on behalf of the Kings Secure Technologies group of companies.
The candidate will also answer customer correspondence and from time-to-time handle highly confidential and sensitive information, so discretion is required. The candidate will deal with a diverse group of important clients and visitors via phone, email and teams calls to support and train on how to use the Quidvis RMS platform.
Independent judgment is required to plan, prioritise, and organise a diversified workload. The most qualified candidate for this role will have experience providing technical support both internally and externally. This position also requires a good understanding of office applications such as the Microsoft Office suite of applications.
The successful applicant will become administrative point of contact for the Quidvis RMS system and will be given training in order to become proficient in all areas of the system.
The role will also include a wide range of administrative functions and support to the senior management team and the assessment teams across the country. This will include but is not limited to: document management, quote support, bookings, data management, note taking, equipment orders and purchase order management.

Key Job Responsibilities

Provide technical support on the Quidvis RMS platform
Answer both internal and external queries on the platform
Train users on how to use the platform to best suit their needs
Manage client data, both setup and administration.
Assist assessment team on the road with technical support (hardware and software)
1. Implement and act in accordance with all company policies including but not limited to information security policies, environmental, quality and Health and Safety,
2. Protect assets from unauthorised access, disclosure, modification, destruction or interference
3. Implement particular security processes or activities, as requested by management
4. Support business needs in the event of an incident by following instructions requested by management.
5. Report security events or potential events or other security risks to the organisation

Essential requirements for the job Desirable requirements for the job

• Experience working in a technical support role
• Excellent administrative skills

• Able to work independently as well as in a collaborative environment

• Customer service oriented

• Great Communication skills – written, verbal and presentation

• Able to prioritise workload alongside changing business needs

• Problem assessment and resolution

• Attention to detail and accuracy in all areas of work.

• Flexibility and adaptability

• Excellent computer skills and knowledge of all relevant software in particular word and excel creation editing and manipulation.

• A full driving licence
• Knowledge of fire risk assessment and the process of assessment.
• Understanding of the BAFE 205 standard and how to work within it.

Desirable requirements for the job

• Knowledge of fire risk assessment and the process of assessment.
• Understanding of the BAFE 205 standard and how to work within it.

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    This job description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change overtime to reflect the developing needs of the organisation as well as the personal development needs of the post holder.
    The job holder and line manager will review this job description at least annually. The above job description had been discussed and agreed that this job description and person specification accurately describes the above post.

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