Contract Support Administrator – FTC
Key Purpose of the Job
Delivery of excellent customer service both internally and externally to our customers. By ensuring that all administration tasks related to key customer are completed within the set timeframes with a high level of accuracy in the most efficient way. Supporting and working collectively with other colleagues and management to do the same.
Key Job Responsibilities
Ensuring that the customer needs are met and exceeded in all interactions.
Being first point of contact for customer- liaising directly via e-mail and telephone.
Development of relationships with key customer and supplier contacts
Responsibility for monthly invoicing for the customer and assisting credit control on account queries.
Working with Account Manager to address, identify and resolve issues affecting customer service and account profitability.
Updating database and keeping information up to date. Creating and closing down sites. Logging and closing/charging of calls
Liaising with various department within business to create reports on timescales, deadlines and cost for the customer.
Working with and keeping track of Installation and Service departments in order to make sure jobs are complete within timeframes and quality standards set by customer.
Handling complaints from customer and liaising with Customer Service department.
Working from various databases
Working with the account manager to ensure all service agreements are achieved consistently.
The post holder will ensure the health, safety and welfare of themselves and their team in accordance with the Kings Policy.
To support actively always, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
The post holder will understand or be able to quickly learn the regulatory, fair trading and competition rules relating to their work, so they can sufficiently be able to comply with them, relying on their own knowledge or on their ability to recognise that they will need specialist support.
Any other reasonable requests from management
Essential requirements for the job
Experience of working in a similar demanding role.
Robust and level-headed with experience of dealing with challenging customers.
High level of numeracy, accuracy and attention to detail
The ability to manage a high workload ensuring tasks are managed in level of priority.
Ability to work accurately under pressure to meet deadlines.
Proactive approach to meeting the demands of key customers.
Excellent working knowledge of Microsoft Word, Excel and PowerPoint.
Excellent administrative skills
Ability to work on an individual basis as well as part of a team.
Ability to communicate effectively to both technical and non- technical clients.
Excellent use of written and spoken English language.
A professional approach and attitude at all times when representing our business in regular administration and invoicing reviews with the customer.
A flexible approach to work and willingness to help others if and when required.
Contract length: 17 months
Expected start date: 03/01/2022
Job Types: Full-time, Temporary
Salary: Up to £19,000.00 per year
This job description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change overtime to reflect the developing needs of the organisation as well as the personal development needs of the post holder.
The job holder and line manager will review this job description at least annually. The above job description had been discussed and agreed that this job description and person specification accurately describes the above post.