Name: Nafeesa Suleman
Department: Customer Service
Q). What qualification are you doing as part of your apprenticeship?
A). The qualification I’m doing as part of my apprenticeship is NVQ Level 2 in Customer Service. At Kings, other training is available to all staff members. I am also completing training in:
- First aid
- Manual handling
- Formal and informal email writing
- Complaints procedures
- Customer service – how to handle different types of calls and scenarios
- Technical support – gaining basic knowledge about alarms, CCTV cameras, etc.
Q). Why did you choose the apprenticeship route?
A). I chose the apprenticeship route as a working life is more realistic — I am able to take what I learn and put it directly into practise. With this route, I am able to gain more and more skills, as well as work alongside different people, and develop – learning from my mistakes as I go along, and having all my questions answered. I like challenging scenarios so I am able to find new methods of approaching them, and an apprenticeship was the best route to choose.
Q). What is it like working for Kings Security?
A). My idea of a working environment is being around honest and humble people. The past 6 months of working at Kings have been amazing, I could not have asked for anything better! I have built my confidence with all the training I have received, as well as being around positive people who are able to help me at all times, which is fantastic! I have begun communicating with a variety of different people from different departments – I have the most supportive supervisor, and fantastic colleagues who boost my confidence, as well as an excellent training manager who provides the best training which helps me within my job role. So far on my apprenticeship journey, Kings has provided me with the best training to help me within my job role.
Q). What, in your opinion, does an apprenticeship with Kings offer to a young person?
A). Kings offers me the relevant training to help me in my job role, as well as common day-to-day knowledge I am able to use in my daily life, or if I was ever to apply for another customer service role in the future. Kings provides me with an opportunity to further improve my skills within my job role, and allowing me to develop in my own time and space.
Q). How does work life differ to school life?
A). School life is gaining knowledge, and work life is using what you have learnt and putting it into practise. Work life is much more challenging – I am facing new customer queries – and also being able to comprehend different perspectives.
Q). What are you career ambitions?
A). My career ambitions are to work my way up within my role. I am an apprentice, wanting to become a fully qualified customer service operator by completing my level 2. Then, I would like to work towards completing a level 3 qualification to the best of my ability.
My absolute career ambition would be to complete the management course, to become a customer service manager or supervisor.
Q). Could you describe your day-to-day responsibilities?
A). My day-to-day responsibilities include; verbally communicating with customers, gaining the correct and valid information to log jobs for the technical support team, emailing the relevant details to the relevant departments and dealing with general customer queries. Every day is a different day!
Q). Can you describe yourself in three words?
A). Hard-working, ambitious and ‘love-to-learn’ (more than 3 words — sorry!)
To find out more about Kings apprenticeships, get in touch by emailing us at [email protected].