It’s not easy to impress Cardpoint the holding company of Cashzone and Payzone, one of the largest independent owner and operators of automated teller machines (ATM’s) in Europe but that’s exactly what the Kings Security Systems, ATM division has done.
After years of working with Cardpoint installing ATM’s, Kings ATM division, was given the opportunity to quote for alarm and monitoring services for Cardpoints ATM’s.
The alarm systems are activated when any threat to the customer facing or “behind the scenes” equipment is made and the monitoring service is provided by Kings state of the art receiving centre which is monitored 24/7 365 days a year.
It was no surprise to the Kings team that costs were competitive and the service level agreement sounded an impressive proposition to Cardpoint — so they put Kings to the test and offered them a single trial site.
As one of the UK’s largest out of premises ATM alarming companies Kings sailed through the test with flying colours.
Shortly after the initial trial Kings were asked to refit approximately 60 of Cardpoints existing ATM sites. These on site locations ranged from alarming ATM housings within specific ATM allocated rooms, managers offices and a range of other areas situated within Spar shops, airports, railway stations and for a touch of glamour casinos!
Again, Kings excelled at servicing these existing sites and has since installed over 750 new ATM’s throughout the UK for Cardpoint.
The monitoring process Kings supply for Cardpoint, has already served a “real” purpose. When alarm activations have taken place, the Kings monitoring team decided where necessary, to contact the police, who then apprehended the thieves “in the act” and have since successfully prosecuted them. Hopefully sending out the message that as combined force Cardpoint and Kings will protect property and people, but not criminals!
The Kings ATM division’s attention to detail and involvement from design to final installation allows them to recognise areas where savings and heightened security can be implemented.
Kings offered Cardpoint an IP solution that could trigger alarm reporting, through the already necessary communication line that is used for ATM transactions, saving Cardpoint an estimated £420,000. If the savings did not impress Cardpoint enough the overall service that Kings has provided has. Kings know that being “on budget”, “on time” and “on quality” is essential but they like to add the fact that you can always talk to the team themselves and are passionate about what they do which means that partnering with them is enjoyable, professional and effective.
Alastair Richardson (Cardpoint UK Security Manager) states
“We enjoy a close working relationship with Kings, which is something not possible with some other security suppliers we have previously used. This relationship allows us to obtain the tailored service to our unique requirement. Having peace of mind that our ATM’s and Cash inside are protected allows us to concentrate on other areas of our security issues”
A proven result! ATM Services