Posted on: 24 Jun 2019

Kings Opens New Technology Monitoring Centre

The Kings Secure Technologies CAT 2, fully NSI Gold accredited Technology Monitoring Centre is the heartbeat of our business: securely monitoring millions of events on a second by second basis. Our commitment to providing a comfortable, functional and industry-leading monitoring space for the wellbeing of our operators, and to deliver the continued quality of service we promise to our clients meant refurbishment of the centre was an absolute must.

We are delighted to announce that the Technology Monitoring Centre is now open!  Not only has there been substantial cosmetic improvements, the entire network has undergone a complete upgrade, with a new Cloud telephony system at its heart meaning our operators can listen to, assess, record and process every alarm, guaranteeing the fastest possible response to our customers, in accordance with BS5979.

Of the refurbishment, Kings’ Technology Monitoring Centre Manager, Eddie Atkins said ‘Our commitment to the wellbeing of our operators and to deliver the premium service we promise to our customers is of paramount importance to Kings. Our aim is to answer 95% of telephone calls within 20 seconds; with the new technology and working environment that we have now in the Centre, our performance is just going to get stronger and stronger.’

Kings Secure technologies is a fresh thinking technology-focused business, leading with innovation and customer care.  The investment in our Technology Monitoring Centre and our colleagues is just the latest step in this approach.

Of course, our team would be willing to arrange a tour of this first class facility to really bring it to life.  Just get in touch!