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Technical Helpdesk & Remote EngineeringRemote maintenance can be carried out quickly and effectively on systems that are IP connected. We have the ability to now connect to the majority of industry standard panels.
Once IP connected clients also have the added benefits of remote assistance such as corrective calls, code changes and system re-programs. The benefits of this facility are the it will not only save the customers time with staff being able to lock up and leave the premises when they have difficulty setting at the end of a busy day but also huge cost reductions in callout charges for calls that previously needed engineers to attend site.
The Technical helpdesk is manned 24/7/365. A combined 40 Years of technical expertise industry knowledge work around the clock to provide this remote support. All personnel have excellent knowledge of Intruder Systems to the highest technical level.
Also once the alarms are signalling on IP we have the ability to inform clients IT department of issues on their network in advance of often links failing complete. With this advanced warning clients avoid down time on their tills and back office systems.
As an environmentally aware company Kings Security Systems Ltd will always endeavour to solve a problem remotely if possible. This service does not compromise the Kings Security Systems Ltd commitment to a very personal service.
All reporting can be scheduled or bespoke and accessed either through UK LIVE or emailed on request. |
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